Returns & Exchange

All our products are handcrafted by traditional craftspeople in rural India, resulting in each product being unique and slightly different from one another. An irregular weave, print, or stitch should not be considered a defect, as handcrafted products do not exhibit the consistent uniformity of machine-made products. Handloom, by definition, embraces a glorious uncertainty when it comes to uniformity.

Despite these variations, at Ishvella, we stand behind the quality of our products and allow exchange, return, or refund (for eligible product categories) if you are not satisfied with your purchase for any reason.

The exchange, return, and refund policies mentioned below are applicable only to domestic orders placed online through our official website and are not applicable to products purchased from offline stores or third-party platforms.

Ishvella accepts exchange, return, or refund requests for item(s) within 7 days of delivery, with certain exclusions (non-exchangeable/non-returnable products). Returns will not be eligible if the Ishvella Tag loop seal is broken or tampered with.

In case the delivered item(s) are found to be damaged, missing, or have any manufacturing defect, please inform Customer Care or email us within 48 hours of delivery.

Exchange, return, or refund of item(s) is subject to the following conditions:

• The item(s) have not been worn, washed, altered, or damaged.
• The item(s) are returned in a saleable condition with barcode and MRP tags intact.

Ishvella reserves the right to determine whether the item(s) appear worn, washed, altered, or have sustained post-purchase damage.

We offer our customers a simple, hassle-free, and free-of-cost reverse pickup policy. Our customers are valued not only at the time of sale but also throughout the subsequent stages of returns, exchanges, and refunds. Our policy is thoughtfully designed to simplify the process, save time, and provide you with complete peace of mind regarding your order.

Please mention your order number in the subject line to help us process your return or exchange request quickly.

Please ensure that all returned item(s) are packed securely and safely to prevent any loss or damage during transit.

The item(s) scheduled for reverse pickup will be collected within 5 business days from the date of the request. However, in case of any discrepancy regarding the reverse pickup by our logistics partner, please contact our Customer Support team via phone or email within 24–48 hours of the return request. Failure to report the issue within the stipulated time may result in us being unable to accept the complaint, as we may not be able to investigate the matter further.

Upon receipt and inspection of the returned item(s), your request for a refund or exchange will be processed.

In the case of an exchange, the replacement order will be dispatched within 3–5 business days after we receive the returned shipment.

Some pin codes may not be serviceable for reverse pickup. In such cases, the customer will be required to return the item(s) to Ishvella at their own expense. The return shipping address will be the same as mentioned on the original invoice.

If the customer self-ships the item(s) and the package is lost during transit, no refund or exchange will be applicable.

We do not offer reverse pickup services outside India.

In cases where a wrong product has been delivered or a manufacturing defect is identified, the customer must self-ship the product to Ishvella for further inspection and processing.

For Credit Card/Debit Card/Net banking or Paypal Transactions:

As the charge on your credit card / account would have already been done online at the time you made the purchase and authorized the payment, we will provide a refund into the original mode of Payment.

In the case of refunds, banks normally take 4-5 business days to process a refund once it has been successfully initiated from our end.

Refunds will not be applicable incase a customer has self-shipped the item(s) and the package is lost in transit.

For COD (Cash on Delivery) Transactions:

• Refunds can happen via E-Gift Card/ NEFT into customer’s bank account.

• Refunds via E-Gift Cards can be redeemed on next purchase at Ishvella within the validity date.

• Refunds to bank accounts shall be processed within 7-8 business days (Subject to clearance in quality check).

• Refunds cannot be processed to third-party bank accounts. The name of the customer initiating the refund should match the name of the bank account holder.

• Cash Refunds are not allowed for COD orders.

• Refunds will only be initiated after we have physically received the returned shipment. Hence Refunds will not be applicable incase a customer has self-shipped the item(s) and the package is lost in transit.

No Refunds Will Be Given In Case Of International Shipments, If:

• Incorrect or outdated delivery address is provided.

• After 3 failed delivery attempts by the courier.

• Package refused by recipient.